All orders accepted by Installations Middle East Co. LLC,
hereinafter referred to as “IME”, are
subject to the Terms and Conditions of Sale set out below:
(Version updated on 2nd January, 2020)
All orders for products and services on https://ae.rsdelivers.com/ (“IME Website”, “The
Website”, “Our Website”) accepted by IME are subject to
these terms and conditions of sale. No other terms will
apply to the supply of products and services by IME unless
agreed in writing by an authorized signatory of IME or
expressly stated otherwise in these terms and conditions of
IME is the Sole Authorised Distributor of RS Components
Ltd. In the UAE, hereinafter referred to as “ RS”. All orders placed through this
website are placed on IME.
If you register and create an Account on IME Website, you
are a "Registered User". To become a Registered User or to
submit an order for any products or services on IME Website
as a Guest, you must be at least 18 years of age, and must provide true,
accurate, current, and complete information in all respects
about yourself (including name, company name, address,
email address, credit or debit card details, cardholder
name and any other details) as requested during the account
creation process or at the time of submission of the order
on IME Website as a Guest.
User is responsible for maintaining the confidentiality of his account.
Customers using the website who are Minor/under the age of 18 shall not register as a User of
IME Website and shall not transact on or use IME Website.
All descriptions of the products and services contained on
IME Website or otherwise communicated to any purchaser of
such products or services (the “Customer”) are approximate
only and shall not form any part of the contract between
IME and the customer. IME shall not be liable to the
customer for any errors or omissions on IME Website or
other product advertisement. The advertising of products
and services on IME Website is not an offer capable of
acceptance; it merely constitutes an invitation by IME for
the customer to make an offer to purchase products and
services in the UAE.
IME acceptance of the customer's order will take place when
IME confirms pricing and delivery dates to the customer in
writing by sending an order acknowledgement email after the
customer places the order online, at which point a contract
will come into existence between IME and the customer.
Products with 10-digit stock numbers starting with '2508…'
or '2509…' (Extended Range products) are not stocked by RS.
Any clauses in these terms and conditions of sale expressly
stated to be in relation to Extended Range products will
prevail over any inconsistent provisions elsewhere in these
terms and conditions of sale.
The Website Policies and Terms & Conditions may be
changed or updated occasionally to meet the requirements
and standards. Therefore, the Customers’ are encouraged to
frequently visit these sections to be updated about the
changes on the website. Modifications will be effective on
the day they are posted
The prices of the products and services are as set out on
IME Website and are valid for the UAE market only. IME
reserves the right to change prices without prior notice at
The price of an ordered product or service will be as set
out on IME Website at the time of order acceptance by IME,
except for products or services ordered for delivery at a
future specified date (“forward orders”). The price for
forward orders may be varied by IME after the date of order
acceptance by written notice to the customer.
All prices exclude VAT, which will be added at the rate
applicable at the date of order acceptance.
The prices of Extended Range products or not priced
products (e.g. items tagged with “P.O.A.” Price on
Application) will be provided upon request. Once the
customer completed the online order, IME will be in touch
to provide an offline quote for not priced products.
Despite our best efforts, a small number of the items on
IME Website may be mispriced. We will verify pricing when
processing your order. If we have made a mistake and a
product's correct price is different from the price on IME
Website, we may contact you before shipping to request
whether you want to buy the product at the correct price or
cancel your order.
IME reserves the right to decline to trade with any company
or person. IME may decline to accept any order, whether or
not payment has been received, by giving notice of
non-acceptance to the customer by telephone, email or
facsimile within a reasonable period of receipt of the
order by IME. Further, IME may cancel orders which have
been accepted by giving written notice of such cancellation
to the customer by telephone, email or facsimile within a
reasonable period of receipt of the order by IME. If IME
rejects or cancels an order for which payment has been
taken, it will refund the amount to the customer as soon as
reasonably practicable. The provisions of clause 12
(Cancelation Policy, No Fault Returns and Refund Policy)
IME executes orders to the customer's requirements, but may
provide substitute products where requested by the
customer, or where the product has been superseded by the
latest version. To the extent that orders cannot be
fulfilled completely from stock, the unfulfilled balance
will (at the customer's option) either be put on back order
to be fulfilled when RS next has available stock or be
cancelled and refunded to the customer.
The customer must submit orders using the RS stock numbers
and the priced units used on IME Website, and must specify
which delivery option is required. If the customer orders
the wrong product or number of products, or duplicates
orders, the provisions of clause 12 (Cancelation Policy, No
Fault Returns and Refund Policy) will apply.
The customer will receive an automated order confirmation
email for an order placed online. IME
acceptance of the customer's order will take place when IME
confirms pricing and delivery dates to the customer in
writing by sending an order acknowledgement email, at which
point a contract will come into existence between IME and
4. Delivery times, Charges and Options
Subject to any cancellation, substitution or
non-fulfillment of customer's orders in accordance with
clause 3 (Ordering), IME will process an order for the
products specified in the customer's order and will aim to
deliver products in accordance with the times and dates for
delivery quoted on IME Website (the “Quoted Delivery
Times”) and the standard delivery times mentioned in this
clause. IME shall not be liable for the consequences of any
delay in delivery. Time for delivery shall not be of the
The Quoted Delivery Times are approximate only and indicate
the stock position at RS in the UK. They are not guaranteed
delivery times and should not be relied upon as such. As we
process your order, we will inform you by email as soon as
possible if any products you ordered turn out to be
unavailable and will refund you if you are charged for
The stock position on IME Website is updated after
despatching the orders and not after completing the payment
of the orders. For more quantities, please email us at email@example.com
An estimated delivery time will be provided in the order
acknowledgment email after placing an online order. The
standard delivery times are as follows:
UAE Stocked Items: Within 2-3 working days.
UK Stocked Items: Within 7-10 days subject to availability
in the UK at the time of receiving an order confirmation.
Calibrated Items: Within 2-3 weeks, subject to availability
in the UK at the time of receiving an order confirmation.
Lead Acid Batteries and Items equipped with Lead Acid
Batteries: Within 2-3 weeks, subject to availability in the
UK at the time of receiving an order confirmation.
Special Items such as Hazardous Items, Lithium Items and
Items equipped with Lithium (because of the nature of the
products) may result in longer delivery times as requiring
special handling. For an estimated delivery time, please
email us at firstname.lastname@example.org
Products requiring special handling may (because of the
nature of the products) take longer to be delivered.
If any delivery has not been made by the Quoted Delivery
Time, then subject to the customer notifying IME of such
delay, IME will endeavour to ascertain if the product has
been delivered and will inform the customer of the status
of the delivery or the new expected delivery time. If a
revised delivery time is not acceptable IME may also, at
its discretion, offer an alternative delivery option. These
are the customer's exclusive remedies for late delivery.
IME shall not be liable for the consequences of any delay
IME will aim to deliver Extended Range products in
accordance with the lead times published for them on IME
Website. All such lead times are approximate only, and no
other delivery options are available for Extended Range
products. IME may, following customer's order, notify the
customer if IME will be unable to fulfill any order for
Extended Range products within that published lead time,
and may provide alternative options.
The customer's delivery options, and the prices for them,
are as set out on IME Website at the date of order.
Customer is informed that delivery options and prices are
subject to change and up-to-date information can be found
on IME Website. IME may use third party delivery agents to
deliver products to customers.
Delivery charges may apply per order, irrespective of the
number of products ordered or the order value. Orders with
Goods total value less than AED 500.00 are subject to
additional Importing & Handling Charges as published on
IME Website, or quoted at the time of order (Currently AED
30.00 per order but subject to change from time to time).
Orders containing Extended Range products where the Grand
total value of Extended Range products is subject to an
additional shipping and handling charge. These shipping and
handling charges apply per order and the customer will be
notified about the additional cost after placing an order.
Delivery to the customer address in the UAE.
Collection from one of IME Stores in the UAE.
Express delivery – by DHL or UPS, for delivery charges
please email us at email@example.com
Delivery will be made to the customer's usual business
address, unless otherwise agreed in writing.
5. Inspection, Delivery Delays and Non-Delivery
The customer must inspect the products as soon as is
reasonably possible after delivery or collection. The
customer shall, within 30 days of the date of delivery or
collection or, in the case of sub-clause iv below, the
Quoted Delivery Time or any updated estimated date for
delivery, give notice to IME in detail of:
Any defect in the product that is apparent on reasonable
examination. In this case IME shall, at IME's discretion,
replace the products or refund the purchase price. In any
event the customer must refuse parcels delivered to it in a
Any shortfall in products delivered. In this case IME
shall, at its discretion, deliver the undelivered products
or refund the price of the undelivered products;
Any delivery of products not in accordance with the order.
In this case IME shall, at IME's discretion, replace the
products or refund the purchase price; or
Any non-delivery of the products (in which case the time
limit is within 10 days of the estimated despatch date). In
this case IME shall deliver the undelivered products or
refund the price of the undelivered products.
If the customer fails to give any such notice, the products
shall be conclusively presumed to be, in all respects, in
accordance with the order and free from apparent defects,
and the customer shall be deemed to have accepted the
products accordingly. IME' record of the products
despatched (including the quantity) shall be conclusive
evidence of the products received by the customer, unless
proved otherwise by the customer.
The remedies set out above are the customer's exclusive
remedies for non-delivery or short delivery of products, or
for apparent defects in the products or delivery of
products not in accordance with the order. IME shall not be
liable for any losses, consequential or otherwise, or for
costs (including legal costs), expenses, liabilities, loss
of profits, business or economic loss, depletion of
goodwill, damages, claims, demands, proceedings, judgments
or otherwise arising from these circumstances.
Payment terms are cash with order. Payments should be
settled in UAE Dirham (AED) only.
Bank Transfer or Cash Payment.
Visa or MasterCard debit and credit cards in AED will be
accepted for payment. Cardholder must retain a copy of transaction records and Merchant policies
7. Risk and Ownership
In the case of products to be delivered to the customer's
property, risk of loss of or damage to the products shall
pass to the customer on delivery, unless the customer
wrongfully fails to take delivery of the products, in which
case such risk shall pass to the customer at the time when
IME / Third party has attempted to deliver the products. In
the case of products which the customer orders to be
collected from an IME trade counters, risk of damage or
loss to the products shall pass to the customer at the time
Ownership of any product supplied shall not pass to the
customer until full payment of the purchase price of the
products and of all other amounts owing to IME has been
made. If the customer is late in paying any sum to IME,
then IME shall be entitled to the immediate return of all
products where ownership has not passed to the customer.
The customer authorizes IME and its agents to recover any
such products in such circumstance, and to enter any
premises of the customer for that purpose.
Demand for or recovery of the products by IME shall not of
itself discharge either the customer's liability to pay the
whole of the price and take delivery of the products or
IME's right to sue for the whole of the price.
8. Product and Availability Information
IME reserves the right, without prior notice, to
discontinue any product or to make design changes as part
of its continuous programme of product improvement, or to
assist product availability, and such changes may take
place during the life of any RS catalogue. The most up to
date information on the availability and design of the
products IME supplies is available on IME Website.
Unless otherwise confirmed in writing, nothing on IME
Website or in any RS catalogue is to be taken as a
representation of the source of origin, manufacture, or
production of the products or any part of them.
Warranties and Remedies
IME warrants that no product purchased from IME is
In the event of any such product being materially
defective, and subject to the provisions of clause 5
(Inspection, Delivery, Delays and Non-Delivery) surrounding
defects apparent on delivery, IME will (at its option)
replace or repair the product or refund the purchase price.
IME warrants that any service purchased from IME as
referred to in clause 13 (Services) will be provided using
reasonable care and skill. If any such service falls short
of this standard, IME will, at its option, either
re-provide the service or supply to the customer free of
charge a substitute product in place of the defectively
These warranties shall not apply to any defect which arises
from improper use, failure to follow the product
instructions, or any repair or modification made without
the consent of IME.
The remedies set out in this clause 9 shall be the
customer's sole remedies for any breach of warranty and in
respect of the supply or non-supply of products and/or
The availability of the remedies set out in this clause 9
is subject to:
A claim being made in writing to IME, prior to the return
of any defective product, and within 12 months of the
original date of despatch or date of service, or such other
periods as may be indicated by RS for specific products or
services from time to time in writing; and
The customer returning or disposing of the relevant
products, or making them available for collection by IME,
in accordance with IME's instructions and suitably
packaged. In particular, for any returns, the customer must
obtain an email confirmation from IME and send a copy of
this confirmation along with the returned material, and
state the original invoice number in respect of the
products and the nature of any claimed defect.
Where the customer returns defective products otherwise
than in accordance with these provisions, IME may refuse
such products and return them to the customer at the cost
of the customer.
Any products which are replaced by IME shall become the
property of IME. Title to replacement products shall pass
to the customer in accordance with the provisions of clause
7 (Risk and Ownership), and the period of the replacement
product's warranty shall be the unexpired period of the
defective product's warranty.
The customer shall have no remedy in respect of any untrue
statement made to it upon which it relied in ordering
products and/or services (unless such untrue statement was
made fraudulently) other than any remedy it may have set
out expressly in these terms and conditions of sale.
Save as expressly provided in these terms and conditions of
sale, all implied warranties, terms and conditions (whether
statutory or otherwise) concerning the supply or non-supply
of products and/or services are excluded to the fullest
extent permitted by law (including, without limitation, the
implied terms of satisfactory quality, fitness for purpose
and provision of services with reasonable care and skill).
Except as required by law, IME will not be liable to the
customer for any loss, damage or liability of any kind
whatsoever which arises out of the breach of implied
warranties, terms or conditions (statutory or otherwise) or
breach of any other duty of any kind imposed on IME by
operation of law. The customer acknowledges that it is
responsible for ensuring that the products and services it
orders are fit for the purposes for which it intends to use
Export Control and Limitations of Use
IME will not trade with or provide any services to OFAC and sanctioned countries
Certain products sold by IME are subject to export control
regulations of the United Kingdom, the United States of
America, the European Union and other countries (“Export
Laws”). The customer shall comply with such Export Laws and
obtain any license or permit required to transfer, export,
re-export or import the products.
The customer shall not, directly or indirectly, sell,
permit to be sold, dispose of, export, re-export or
otherwise provide products to any country or entity under
sanction or embargo administered by the United Kingdom, the
United States of America, the European Union or other
country. Products shall neither be supplied or resold to
Iran nor used for the benefit of any person or entity based
The customer certifies that products purchased from IME
will not be used, sold or incorporated into products used
directly or indirectly in the design, development,
production or use of chemical, biological or nuclear
weapons, delivery vehicles and systems of the same or in
the development of any weapons of mass destruction.
Products sold by IME are not recommended or authorized for
use in life support, surgical implantation, nuclear or
aircraft applications or for any use or application in
which the failure of a single component could cause
substantial harm to persons or property.
Classifications of product for export purposes, including
ECCN and Harmonized Tariff codes, are made for internal use
by IME only. Such information is provided by IME in good
faith based on the information available to it at the time
of compilation. IME makes no warranty or representation
that such information is up to date or correct, and shall
not be liable to the customer for any form of loss or
damage suffered by the customer as a result of reliance
upon such information. Use of the information is done so at
the customer’s own risk with no recourse to IME. The
customer is responsible for ensuring compliance with all
applicable export legislation, including determining the
correct classification of an item at the time of any onward
IME shall not be under any liability for damage, losses
(whether direct, indirect or consequential), expenses,
liabilities, loss of profits, business or economic loss,
depletion of goodwill, costs (including legal costs),
claims, demands, proceedings, judgments or otherwise
resulting from the failure to give advice or information or
the giving of incorrect advice or information (including
through the IME technical helpline) whether or not due to
its negligence or that of its employees, agents or
IME shall not be liable for economic loss, punitive
damages, loss of revenue, loss of profits or expected
future business, damage to reputation or goodwill, loss of
any order or contract or any consequential or indirect loss
or damage, all as may result from, or be connected with:
(i) any express or implied terms of the contract between
IME and the customer, or of any order accepted by IME; (ii)
any duty of any kind imposed on IME by law arising out of
or in relation to the contract between IME and the customer
or order; (iii) any defect in the products or services;
(iv) intellectual property rights infringement; or (v) any
other loss whatsoever arising out of these terms and
conditions of sale.
12. Cancelation Policy, No Fault Returns and Refund
IME may, at its discretion and in writing, allow an order
to be cancelled or returned where there is no fault with
the product subject to IME recovering from the customer the
costs incurred by IME.
Orders generally get shipped within 1-2 days. Shipping
could be initiated as early as an hour within the order
time. In cases where the cancellation request reaches us
before the shipping gets initiated, there will be no
cancellation charges. In cases where shipping has been
initiated and a cancellation request is submitted at this
point, a cancellation charge of 20% of the order value will
apply. The cancelation charges will be deducted from the
amount of your refund.
In the event of cancellation of part of any order only, IME
may invoice the customer any difference in selling price
per unit applicable to the quantity actually despatched up
to the time of cancellation compared to the quantity
In the event of cancellation of part of any order only, IME
may invoice the customer Importing and Handling charges in
accordance with clause 4.8, if the Grand Total value of the
order after cancelation became less than AED 500.00
In cases where the return is not due to the fault of IME or
any fault with the Product “No Fault Returns”. Return
charges of 20% of the order value will apply in respect of
all products returned. The Return charges will be deducted
from the amount of your refund.
Customers may only return products to IME, and receive a
credit or refund or replacement on the following
The customer should contact IME to obtain a return
confirmation and send it along with the returned items.
Return must be made within 30 days of the date of delivery
or collection of such product(s).
Products must be returned to IME in their original
condition and packaging and in a condition which will
enable them to be immediately fit for re-sale;
The customer must follow any specific instructions advised
by IME; and
Products must be returned to IME adequately packed and
clearly labeled to: CUSTOMER RETURNS DEPARTMENT.
Where the customer returns products to IME not in
accordance with clause 12.3 (i) – (vi) above (for example,
after the period for returns has expired or in an unfit
state) IME may refuse to accept the return and return the
products to the customer at the customer's expense or may
apply a handling charge which relates to the actual cost of
This no fault returns policy excludes software, calibrated
products, production packaging products, non-catalogue
products, extended range products, specially manufactured
products and any products marked as non-cancellable (NC) or
non-returnable (NR). In addition, IME will not accept
returned ESD sensitive devices where the integrity of the
original RS ESD shielding packaging has been compromised
e.g. the bag has been opened and resealed or multiple bags
have been stapled together.
IME accepts no responsibility for any loss of or damage to
products in transit from customer to IME, where IME has not
provided the collection.
Please email us at firstname.lastname@example.org to get your
order cancelled or returned.
All correctly returned Products will be refunded to the
original purchaser after deducting the applicable charges
(if any) in accordance with the provisions of clause 12
(Cancelation Policy and No Fault Returns).
Refunds will be done only through the Original Mode of
Payment. Please allow for up to 45 days for the refund
transfer to be completed. IME offers no guarantees
whatsoever for the accuracy or timeliness of the refund
reaching the customer card or the bank account as the
refund processing time can vary greatly between card
issuers and banks.
Please email us at email@example.com , if you have
any questions about the status of your refund.
RS offers services in respect of products. These services
include: REPAIR, CALIBRATION, SOFTWARE, UPDATE, EPROM
PROGRAMMING and any other services that the parties agree.
IME may quote a turnaround time target for these services,
but RS shall be under no liability if it fails to comply
with such target. Except in respect of the REPAIR service,
the product must be free from physical and electrical
damage and from modifications (other than modifications
detailed in the literature supplied with the product). The
special conditions which apply to repairs, calibration,
software update and eprom programming are:
The REPAIR service is subject to the availability of parts
and is only available if the product has not suffered
excessive physical or electrical damage and is free from
modifications (other than modifications detailed in the
literature supplied with the product). Any instructions set
out in the repair information/questionnaire supplied with
the product in question must be complied with. RS may at
its absolute discretion either repair the product or
replace it with a substitute product. Any
customer-generated software returned with a product will be
erased or otherwise destroyed on receipt and RS shall not
be under any liability whatsoever in respect of any data
contained in such software.
RS will check the product for compliance with the published
specification at appropriate points, using working
standards which are periodically verified and which are
traceable to National Standards. The full details of the
CALIBRATION service are as set out on the RS Website.
iii Software Update:
RS will install the latest version of software. RS will
functionally check the unit to ensure software acceptance.
iv Eprom Programming:
The customer shall be liable to RS for any damage and/or
expense to RS arising from any computer virus present in
any media supplied to RS by the customer for use in the
EPROM programming service. Any data or programmes contained
in customer's devices will be erased or otherwise destroyed
and RS shall not be under any liability in respect of such
data or programmes. The customer must advise RS of its
specific requirements and RS accepts no liability if the
customer fails to do this. The customer warrants that the
copying or processing by RS of any programme supplied to RS
in any form will not infringe the intellectual property or
other rights of any third party.
14. Force Majeure
A force majeure event is any event beyond the reasonable
control of IME (including but not limited to strikes,
traffic congestion, the downtime of any external line, or
RS's inability to procure services, materials or articles
required for the performance of the contract except at
enhanced prices). If IME is prevented or restricted from
carrying out all or any of its obligations under these
terms and conditions of sale by reason of any force majeure
event, then IME shall be relieved of its obligations during
the period that such event continues, and shall not be
liable for any delay and/or failure in the performance of
its obligations during such period. If the force majeure
event continues for a period longer than fourteen days, IME
may cancel the affected order or cancel the whole or any
part of these terms and conditions of sale, without any
liability to the customer.
15. Intellectual Property Right
The customer acknowledges that RS and its licensors own the
intellectual property rights in IME Website, the RS
catalogues, the catalogue content and the stock numbers,
and that their whole or partial reproduction without RS's
prior written consent is prohibited.
IME does not warrant or give any assurance to the customer
that any products supplied do not infringe the intellectual
property rights of any third party.
The customer shall (and shall procure that persons
associated with it or other persons who are providing goods
or services in connection with these Terms and Conditions
shall) comply with all applicable laws, statutes,
regulations relating to anti-bribery and anti-corruption
not (directly or indirectly) induce any employee, agent or
subcontractor of IME to make any concession to or confer
any benefit on the Supplier, refrain or withhold from doing
any act, in return for any gift, money, or other
not do or omit to do any act that will cause or lead IME to
be in breach of any of the Relevant Requirements; and
promptly report to IME any request or demand for any undue
financial or other advantage of any kind received by the
customer in connection with these Terms and Conditions.
The customer is informed that:
IME employees are not permitted to accept gifts of more
than token value, loans, excessive entertainment or other
substantial favors from any company or individual that does
business with IME or seeks to do so;
IME employees are not permitted to solicit gifts or other
favors from any company or individual that does business
with IME, or seeks to do so; and
entertainment of IME employees is acceptable only if it has
a justifiable business purpose. It should be of a
reasonable nature and such that IME's employees, agents or
contractors, can reciprocate.
Financial restrictions on gifts and entertainment are
contained in IME's Anti-Bribery Policy and further details
are available on request.
Any breach of this clause 16 shall be a material breach of
these terms and conditions which is incapable of remedy.
17. Data Protection and Customer Information
Please refer to our
for more information about how we process your personal
will not pass any debit/credit card details to third
takes appropriate steps to ensure data privacy and security
including through various hardware and software
cannot guarantee the security of any information that is
18. Law and Jurisdiction
United Arab Emirates is our country of domicile and the
governing law is the local law. All disputes arising in
connection therewith shall be heard only by a court of
competent jurisdiction in UAE.
The contract between IME and the customer based on these
terms and conditions of sale as applicable to each customer
order shall be governed by and interpreted in accordance
with the UAE Law.
If any part of these terms and conditions of sale is found
to be unenforceable by any court or competent authority or
would be found to be unenforceable if it were interpreted
or construed in a particular way, then it is the parties'
express intention that the relevant wording should be
interpreted or construed so as to avoid such a finding and
that, in the event of such a finding, the remainder of the
provision in question shall be interpreted or construed to
give it full effect.
Registered office: Installations Middle East Co. LLC.,
Sheikh Zayed Road, P.O.Box 5253, Dubai, United Arab
Emirates, Tel: +971 4 3433 444, Fax: +9714 3437 788
Registered No.207206, VAT Registration No. 100018074300003
All of the content of this Website is the copyright of
either RS Components Ltd, IME or its licensors. All rights